HomeHow to PurchaseContact UsTrial VersionsAbout UsPlanogram Gallery Customer Login
 
   

Support Policy
  Contact Tech Support   FAQ
  Tips & Tricks
  Knowledge Base
  Resources
 

 
Knowledge Base

Moving Shelf Logic to Another Computer

You are able to move the Shelf Logic program and user license to another computer, or to the same computer if you are upgrading to another operating system.

Moving to a Different Computer

1. Backup your Shelf Logic database and plan files. These are typically found in the Datafile folder (found under the Shelf Logic program folder).

2. Before uninstalling the program, you will need to run a program that will remove the program key. This program is called "MOVE.EXE" and it's found in the program folder (which is C:\Program Files\Shelf Logic Master Edition" for the Master Edition version and "C:\ShelfLogic_PE" for the Pro version.)

When you run the MOVE program, you will be given a 'Remove Code'. Write this code down. You will need to give us this Remove Code in order to verify you have removed the program key.

3. Uninstall the program using the normal method of using the Add or Remove Programs from the Windows Control Panel.

4. Install the Shelf Logic program onto the new computer.

5. Call us for a program key for the new computer. Have your Remove Code handy.


Upgrading Your Operating System

Upgrading your operating system may destroy your user license program key so follow this procedure before doing the upgrade.

1. Backup your Shelf Logic database and plan files. These are typically found in the Datafile folder (found under the Shelf Logic program folder).

2. Before upgrading your operating system, you will need to run a program that will remove the program key. This program is called "MOVE.EXE" and it's found in the program folder (which is C:\Program Files\Shelf Logic Master Edition" for the Master Edition version and "C:\ShelfLogic_PE" for the Pro version.)

3. Perform the upgrade.

4. If your upgrade destroys the program, then you will need to download and reinstall the program. (Links are below).

5. Call us for a program key for the new computer. Have your Remove Code handy.


Links to the Master Edition and Pro Installation Programs

Shelf Logic Master Edition
http://www.Shelflogic.com/ShelfLogic_ME14_Install.exe

Shelf Logic Pro
http://www.Shelflogic.com/ShelfLogic_Pro_Install.exe

 

 

 
Self Help Support Options
1. FAQ - Check our Frequently Asked Questions area for help with your problem.

2. Knowledge Base - This has extensive information on several subjects.

3. Tips & Tricks - This area may answer your support question and has helpful information to make you more productive.

Contact Tech Support
1. Phone Us at 1-845-796-4242 during our business hours:
9am to 4pm Eastern Standard Time, Monday through Friday.

2. Support Ticket - fill out a support ticket and we will respond to you within the next business day

Home Contact UsSupportProductsTrial VersionsCustomersPrivacy Statement